Instagram or Facebook Hacked in the UK: Report to Report Fraud?

Here's how reporting fits with recovery in the UK.

Last checked: 29 October 2026 against the sources listed at the end of this guide.

Keep a dated note of every screen you see, including the exact wording shown, before you press continue on any form. Keep a dated note of every screen you see, including the exact wording shown, before you press continue on any form. Keep a dated note of every screen you see, including the exact wording shown, before you press continue on any form.

#Where do I report?

In the UK, scams are now reported to Report Fraud, which replaced Action Fraud as the national fraud and cybercrime reporting service on 4 December 2025. If money has left your account, call your bank first.

If you think someone else got in and posted the content, Instagram's If you think your Instagram profile has been hacked page lists the recovery steps. If you got an email from security@mail.instagram.com saying your email was changed, you may be able to undo it with the secure my account option in that message. You can also request a login link from the login screen with Forgot password, and if that fails, request a security code or support from a mobile device.

#What should I do first?

1. Recover the account through Meta.
2. Call your bank if money was taken.
3. Report to Report Fraud with screenshots.
4. Keep your crime reference number.

Related guides: Hacked After Using an Instagram "Who Unfollowed Me" App: What Should I Do?, Kena Tipu Beli Barang di Facebook atau Instagram: Nak Lapor ke Mana di Malaysia?, Social Media Account Hacked in the UAE: Where Do I Report It to the Police?.

#What Do the Official Help Pages Say?

Instagram's Review recent emails page says you can see recent official Instagram emails from Settings: open Meta Account (or Accounts Center), then Security, then Recent emails. Security and login emails are listed under Security. Instagram says official security messages are only sent to your email address, from @support.facebook.com, @support.instagram.com, @facebookmail.com, @mail.instagram.com or @global.metamail.com, and that Instagram will never contact you about profile security through Direct Messages.

Instagram's View your recent login activity page says you can see devices that recently logged into your account in Settings, under Password and security, then Where you're logged in. Choose your account, then Select devices to log out, pick the devices and tap Log out. In the older Login Activity view, tap This Wasn't Me on any login you don't recognise and follow the steps to reset your password and secure the account.

#What common mistakes should I avoid?

• Reporting to Action Fraud links that may be old.
• Expecting police to recover the account.
• Not calling your bank.
• Missing Meta's recovery flow.

Meta's Prohibited Commercial Practices policy says Meta prohibits content that deceives people out of money, property or personal information, including false job offers, celebrity and brand bait, investment schemes with guaranteed returns, giveaway schemes and romance schemes. It also lists links that appear to lead to legitimate sites but instead lead to scam sites. Meta says its enforcement isn't perfect and it may not detect every violation, so reporting helps.

Instagram's Secure your Instagram account page calls two-factor authentication the single most effective step to protect an account from hackers, because it asks for a code when someone logs in from a device Instagram doesn't recognise. It also recommends a strong, unique password you haven't used elsewhere, avoiding personal details like names and birthdays, and never giving your password to anyone you don't know and trust.

Meta's Securing your Meta Account with two-factor authentication page says two-factor authentication asks for a code when there's a login attempt from a device Meta doesn't recognise. Turn it on in Accounts Center, under Password and security, then Two-factor authentication. You can choose an authentication app, which Meta recommends, a text message, or WhatsApp. If you lose your phone, a backup code lets you log in, and Meta says you shouldn't tap Trust this device on a public or shared device.

#How do I keep the account safe while I sort this out?

• Never share a login code, password or backup code with anyone, including people who say they work for Meta, the police or a recovery service.
• Make sure the email address and phone number on the account are ones you still control, and remove any you do not recognise.
• Turn on two-factor authentication where the platform offers it, ideally with an authenticator app, and keep your backup codes somewhere offline.
• Log in only from the official app or by typing the address yourself, not from links in messages, comments or ads.
• Keep screenshots of every notice, email and step you take, with dates, in case you need them for a review or a report.
• Make one careful attempt at each official step rather than many rushed ones, because repeated failed attempts can trigger extra checks.

#When It Is Safer to Get Expert Help

Ask for help before you appeal if the account matters to your income, your business or your memories, if you have already had one appeal rejected, or if you cannot tell whether the problem is a bug, a restriction or a hack. That is where most avoidable losses happen.

AwareXone is independent and not affiliated with Meta, Instagram, Facebook, WhatsApp or Threads. Recovery work is best-effort and the platform makes the final decision.