Business Manager recovery
Platform focus: Facebook
At a glance
Business Manager or ad account hijacked? We help restore admin access and prove ownership through Meta's official channels. Quote after review.
Recent Facebook recoveries
Two real cases, shown with permission and without client names.
Disabled Facebook Page 
Suspended Facebook account
Shown with the client's permission. Names are withheld. Every case is different, and Meta makes the final decision. We never ask for your password or OTP.
Business Manager lockouts affect ads, Pages, and agency workflows.
We help with verification, documentation, and escalation assistance where appropriate.
If your Business Manager or business portfolio was hacked
Meta now calls Business Manager a business portfolio in many places, and the recovery route is the same. Do these at the same time, because ad spend can run while you wait.
- Stop the money. Call your card issuer, ask them to block the card and dispute unauthorised charges. If you can still open Ads Manager, pause any campaign you did not create and remove unknown payment methods.
- Secure every admin. Fix the email and personal Facebook profile of each admin first (facebook.com/hacked).
- Use Meta's route for hacked business portfolios and contact Meta Business Support, which Meta directs advertisers to.
- If a Page was taken, also submit Meta's hacked Page form from the admin profile.
- Write down each charge, its date and the unknown people, partners or apps you see.
What to check once you are back in
- Remove unknown people, partners, system users and apps.
- Remove unknown payment methods and review who can spend.
- Restore Page roles and require two-factor authentication for everyone.
- Keep at least two trusted people with full control, so one lost account cannot lock the business out.
Disabled instead of hacked? Read Meta ad account or Business Manager disabled. A personal profile hack that started it is covered in hacked Facebook account recovery, and Page-only cases in Facebook Page recovery.
How AwareXone helps with a business account
We review who owns the assets, which Meta route fits and what evidence Meta will ask for, then work only through Meta's official channels. AwareXone has handled 1,300+ account recovery and removal cases, with client names kept anonymous. Fees are confirmed after the case review. Only Meta decides, and 98%+ success rate across 1,300+ solved cases, through official platform channels only.
Limitations
AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated.
Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate.
We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.
Related services
Business & Creator Recovery. Pages, Business Manager, ad accounts, admin seats, and creator assets. Legitimate access recovery. Or return to the social media account recovery hub.
Common questions
Can you restore a disabled or hacked Business Manager?
Meta decides every restriction and reinstatement. We review the case, identify which asset is affected (ad account, Business Portfolio or the admin profile) and help with Meta's official appeal and recovery routes.
A hacker ran ads on my card. What now?
Remove the card or contact your bank straight away. In Malaysia, call the NSRC on 997 if money was taken, then secure the admin profiles before appealing.
Do you need my password or login codes?
No. We never ask for passwords, two-factor codes, backup codes or session cookies.
How fast will you reply?
We reply within 60 seconds, 24 hours a day, every day after you submit a case review.
Case review
Need help with a social media account? Apply for Case Review.
Related recovery help
- Hacked Facebook account recovery. Steps when the email, phone or password was changed.
- Facebook Page recovery. Hacked Page or admin removed.
- Hacked Instagram account recovery. Reverse an email change and use Instagram's hacked flow.
Guides for this problem
Step-by-step articles on the situations we see most often here. Free to read, no sign-up.
Facebook Business Portfolio Recovery for Owners
Locked out of Meta Business Suite or a portfolio? Secure the personal profile, open Business Support Home, then fix People access.
Fake Meta Business Suite Login Lookalike Domains?
Meta Business Suite login looks wrong or arrived by DM? Spot lookalike phishing hosts, use Business Support Home, audit People access.
Unknown Admin Added to Your Meta Business Portfolio?
Unknown admin or finance access on your Meta Business portfolio? How to remove them safely, lock payments and check what changed.More guides on this topic13
- Removed as Admin, Then Suspended: Meta Appeal Rejected Fast
- Meta Ads Failed Payment: Ad Account Disabled, Pay Now
- Meta Ad Rejected: Edit, New Ad or Request Review
- Meta Business Partner Request Scam: Real Email, Fake Link
- Meta Ad Account Disabled in Malaysia? Appeal Steps
- Business Manager Hacked, Ad Spend Stolen: What to Do
- Facebook Hacked and Ads Charged My Card: What to Do
- Former Employee Holds Your Facebook Page? How to Get It Back
- Business Portfolio Restricted From Advertising: What to Do
- Facebook Ad Account Disabled? How to Fix It in Malaysia
- Meta Business Verification Rejected? How to Fix It
- Restricted From Advertising on Meta? What to Do in Malaysia
- Facebook Business Manager Hacked? Recover It in Malaysia